AVID

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[] AVID

Service Information AVID

AVID company

Warranty repairs:

To carry out warranty repairs for Avid, we need an RMA/SR number. Your dealer can request this RMA/SR number from Avid or the distributor. Please include this RMA/SR number, a proof of purchase (copy of your invoice) and the repair order form for warranty repairs and send your device to us.

Out-of-warranty repairs:

Please pack your device carefully, include our repair order form and ship it to us. An RMA number is not necessary for out-of-warranty repairs.
Note: Please don´t forget to fill in your contact data, just in case we still have questions regarding the repair.

Spare parts:
You can order Avalon spare parts from us by email. Don´t hesitate to contact us at info[at]pms.de.
For your order we need a precise description of the articles you require. If a part is difficult to describe, please take a picture of it and attach it to your email.
Our technicians will check your order and contact you as soon as possible. Please understand that this might take a little time, in some cases we have to contact the manufacturer first.

Homepage of Avid:

www.avid.com

FAQ or support page of the manufacturer:

www.avid.com/US/support

[] Motiv: Versandlabel

Shipping Label

Send in your devices quickly with our shipping label. There´s no easier way!

this way please
[] Motiv: Reparatur

Repair Order Forms

We created new repair order forms for warranty and non warranty repairs. You can fill in the forms directly on your computer and print them afterwards.

to the new forms